Doesn’t it seem like our industry is always changing? From new offerings by tire manufacturers to best practices in safety, it’s important for everyone in our industry to keep up with these changes to best serve our customers.
Gaining that knowledge requires investment. In the past, that investment may have looked like blocking off several hours or days at a time to train employees on new tools and solutions being introduced to the tire industry and its dealers. But in today’s busier-than-ever environment, it may not always be feasible for store operators or smaller teams to dedicate hours of uninterrupted time to training.
Fortunately, advancements in technology have made it easier and more effective for employees in all areas of our industry to expand their knowledge.
When paired with the right technology, microlearning can drive business performance through increased employee engagement and customer satisfaction. …
Source: Tire Review